You are at the centre of the process. We are there to make it reach a satisfactory conclusion.
A dispute inevitably means frustration, anger and hurt plus lost sleep and missed opportunities.
You are the most important person in the mediation process. You are in control. Nothing can be agreed without your approval.
Brendan Salter is a leading independent business mediator, with experience across all levels of senior management from multi-nationals through to sole traders. He is also a successful business owner in his own right.
He qualified as an Accredited Business Mediator with the LSM (London School Mediation) seven years ago.
Every few weeks we are adding some advice about disputes and how to solve them. Just look at the below to read more.
June 2017-Mediation now used for workplace stress
Attitudes to solving business and workplace disputes continue to change with current research showing that 27% of court cases are now referred to mediation (source www.mediate.co.uk). Research also shows a 16% increase in mediation spend since 2014 and a success rate of 86% (source Mediatelegal). These figures include a large increase in stress related business disputes that are being solved through mediation. Commenting on the findings Brendan Salter said, “There are some interesting trends as more and more businesses look to avoid the costs and time of a course case. However, the area where we have noticed a major increase relates to workplace stress issues. More and more businesses are recognising that workplace stress is behind many of their disputes, whether staff, customers or suppliers. In the past, many of these stress related disputes would have ended in court, but mediation is proving to be an ideal way to get a solution. It’s more flexible than a hard stark court case, which means you can mould a solution to fit the individual dispute, rather than the winner and loser of a court case."
May 2017-Brexit Issues
As the Brexit negotiations get closer, the risk of an increase in commercial disputes increases. As the legal, economic and regulatory landscape changes due to the UK exit, businesses will need to look at their contractual obligations in relation to any changes in UK law. The fact that there will be uncertainty regarding the content of English law could in itself lead to disputes. We recommend that businesses consider this when issuing new contracts. There was recently a major London seminar that covered this problem in depth. The conclusion was that it's inevitable that there will be an increase in disputes. Already businesses are starting to be concerned about this. We recommend they look at mediation before these disputes get out of hand.
February 2017 - Stress in the Workplace
Running a business causes you stress, and stress is bad for your health. Research commissioned by Boots confirms that negative stress happens when a person faces continuous challenges without relief or relaxation in between. Thus, the person becomes overworked, and stress-related tension builds. In fact, further research claims that it's estimated that around 9.9 million working days are lost each year to stress, depression or anxiety.
When you have your own business it's even worse. There are disputes about payments, staff disputes, copywrite issues, delivery problems- the list goes on and on. Then court action becomes a reality, and the stress rate goes up even more.
Whenever you find yourself involved in a dispute think about mediation before it goes too far. It's usually over within a fixed time and done at a fixed rate. It saves time, money and finally stress.
November 2017-Donating to the Dorset Mind Charity Auction
Delighted to be donating to the David Upshall/Dorset Mind Charity Auction on Thursday, 9th November 2017. It's a great cause and its good to see support coming to West Dorset. Workplace stress is something we see a lot of and help needs to be available asap.
September 2017-Supporting SWEF 2017
Pleased to announce we are one of the backers of the South West Economic Forum being held at the George Albert Hotel, near Evershot on 4th October. Around 150 leading local business people will be there. The main sponsors are Milsted Langdon, Porter Dodson and NatWest. If you will be there come along and say hello.
August 2017- Brendan Salter expands services to fit new demand
We have just launched a new service to satisfy a growing demand. As well as handling a range of cases where we bring the parties together to find a solution to business disputes and avoid court action, we are now offering a telephone mediation service for smaller disputes of up £2,500. Said Brendan Salter, "I've been getting requests from local businesses asking if I could help with smaller but still damaging disputes, so have come up with a simple, low-cost package that includes time researching the issues, followed by an agreed time when I call each party individually to find a resolution. The process can take a number of calls to each side, but should not take more than one hour."
I recently attended a major US conference that looked at mediation and how to use it. The key points that came out were that problem-solving skills are key and equal to understanding the law. Also, client interests and needs are usually much broader than just the legal issues. Understanding personal, professional and commercial factors is also vital. Nothing is just black and white and adaptability plus flexibility are key attributes. Solutions come from creative thinking and questioning.That's what mediation is all about.
Our latest mediation tip is now on line. This month we cover how mediation can help with workplace stress
Our latest mediation tip is now on this site. This time it's about Brexit and changes in the law.
Our new look website is now fully operational. This new look site is now mobile friendly so you can view the site on your desktop, mobile and pad. More things will be added over the coming weeks so keep looking.
Merry Christmas and a Happy New Year to all our friends and colleagues. See you all in 2017.
We announce another success. A while back we had a case involving a son and daughter in-law working in the family business. They wanted to develop the business and put their own mark on it, but were held back by the parents (owners) who had lovingly crafted it on a safe path and were nervous of change. The rift was growing and so was the stress with a split looking possible. Early (but it could have been earlier) intervention came to the rescue. We brought everyone together and came up with a way forward that involved a new Heads of Agreement that satisfied both generations. A Partnership agreement was then drawn up. That was just over two years ago. Brendan visited them at the beginning of September and discovered that the partnership is thriving - everyone is pulling together in the same direction. This is one of the most rewarding cases we have been involved in.
Our new brochure is now printed-if you would like a copy sent to you just get in touch. It's also on this website. Just click on the link on the Home page to read it.
Just finished a photo session producing some new images for our brochure. As soon as the brochure is ready we will put a copy this website.
Helped resolve two major cases in the last week of the month. One was a shareholder dispute and the other a landlord disagreement. Highest number of cases this month since we started.
We have updated our brochure. Just click on the link on our Home page to see the latest version.
Our latest emailed newsletter is out on Monday, 7th March. If you didn't get a copy let me know and I'll add you to the list..
Attended a highly informative Accredited Media Course arranged by the London School of Mediation.
Successful conclusion to a difficult London based dispute. Yet again mediation brought two parties together and found a way to solve the problem without the stress, time and costs of a court case.
Just finished a two day course in London. A great way to finish what has been a great year. I'd like to wish all my friends and contacts a Merry Christmas and a Prosperous New Year.
Here's four examples of disputes we have recently been asked to work on.
Case 1: Estate Agent who had a contractual issue with seller who reneged on sale
Case 2: Warehouse alleged change of use and boundary dispute
Case 3: Marketing brief misinterpreted- reputation and cost issues.
Case 4: Employer/employee trust and confidence broken
Our latest mailer has just gone out to the new members of Dorset Chamber of Commerce. Some interesting facts showing the advantages of mediation over the costs and stress of a court appearance.
Look out for the June edition of Dorset Business News. We have our own flyer inserted with special terms for the Dorset Chamber members.
May to June 2015
In the four weeks have been appointed to handle five new cases.
January to March 2015
So far this year Brendan has attended conferences and seminars covering the following:
- How to communicate the What and How of Mediation
- Professional standards
- The art of understanding people and cultures
- Discrimination - real or implied - detecting the unspoken
- Three classic mediation cases-what can be learned, role play discussion and analysis.
Presented the SBM video at the month Dorchester Chamber of Commerce breakfast. Very positive response.
Invited to give two talks on Mediation - covering some of the following:
- The Courts Mediation systems / Telephone Mediation / Face to Face with the Mediator Mediation
- Main types of Mediation - Business / Commercial / Civil / Family
- Styles of Mediation / Evaluative / Transformative / Facilitative
- Alternatives to Mediation / Arbitration / Law Courts
- How they differ / the Advantages and Disadvantages
We are sponsoring the Dorchester Chamber monthly breakfast where we are showing our latest video
Brendan Salter elected to the Executive Committee of the Dorchester Chamber of Commerce
Our new video which explains how the mediation process works is now on the About Mediation page. The three-minute video explains how mediation works and how both parties can reach a conclusion. We hope you find it useful.
Brendan Salter is a keen member of the Dorset Chamber of Commerce and was recently at their events at Kingston Maurward College near Dorchester and the Hotel De Vin in Poole. These pictures appeared in the Dorset Business newspaper just after the events.
Coming soon... our video that shows how mediation can save you time, money and stress. The video will be launched on this website. Watch this space.
Watch out for our mailer going out this summer to businesses across Dorset, Devon and Somerset.
Brendan Salter was invited to speak at the Dorchester Chamber of Commerce monthly breakfast. Fifty business people heard how mediation can save time, stress and money. The presentation was also covered by the Dorset Echo. Below is a photo of Brendan during the presentation.
Our new mediation brochure is released. Just send an email and we will post a copy to you.
Completed mediation for Dorset Mediation with a successful outcome. A difficult case but we succeeded.
Attended Dorchester Chamber of Commerce breakfast. Also agreed to sponsor their January 2014 breakfast.
Our new website is launched.
See our monthly ads on the front page of the Axminster, Seaton, Honiton, Colyton, Ottery and Sidmouth Pulman Newspapers
August 2013 - Mediation Self Help Guide Released
We have produced our own Mediation Self Help Guide. It's totally free and tells you how to use mediation yourself as a first stage to solving any problems.
June 2013 - Our new Mediation flyer is ready
We have produced a new flyer that tells you more about Salter Mediation. It starts being sent out early in July to the Honiton area before going to other areas over the next few months. If you would like a copy sent to you just let us know.